Ultimate Wireless Solutions (OC Phone Repair) provides a lifetime device hardware and labor warranty on the services and parts provided unless otherwise stated. The warranty does not cover future accidents nor does it cover water damaged devices. We are not responsible for any prior residual damage or any data loss. Warranty covers non-user related issues. All warranty related repairs must be done at the office in Tustin by appointment.
Terms of Service
- Our Limited Warranty
UWS warrants all repairs and parts free of defects in materials and workmanship for Life (some exclusions may apply). If the unit should malfunction, it must be returned to UWS store or service center for evaluation and all costs of shipping shall be borne solely by the customer. UWS Customer Service Department will diagnose the repair immediately upon receipt. Upon examination by UWS, if the unit is found to be defective it will be repaired or replaced at no charge. UWS warranty, however, does not apply to defects resulting from any action of the customer, including but not limited to mishandling, physical damage, water damage, improper interfacing, operation outside of design limits, repair by someone other than UWS, use of any other product other than UWS products, or unauthorized modification. This warranty is VOID if the unit shows evidence of any misuse or mishandling, including but not limited to being tampered with (broken seal), being damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; abuse or other operating conditions outside of UWS control. Software warranty applies to factory restores, backups, jailbreaks, unlocks, performed by UWS, and applies to computers, laptops, cellular phones, etc. Warranty is VOID, however, if customer performs any software modifications not limited to restore, updating software on the device, downloading unauthorized or unapproved software, viruses, malware, spyware, or attempts to modify any software that has been installed by UWS. UWS reserves the right to VOID any warranty if any improper software installations or modifications have been made after customer has left the store location. This warranty is non-transferable (for example this warranty does not apply to any purchaser who bought the product from a customer of UWS, or a reseller or distributor not authorized by
UWS cannot be held liable for the functionality of a component other than the one being replaced by UWS. If another component malfunctions, UWS will diagnose it at no cost.
NO REFUNDS, unless device is not fixable.
Any devices purchased directly from UWS is accompanied with the 30-day warranty stated above, along with a seven (3) day return policy. UWS has the right to deny any returns we deem unsatisfactory of our requirements, such as, but not limited to, tampered devices, damaged devices, jailbroken or rooted devices, etc. The customer will be subjected to a 15% restocking fee if there are no issues with the device.
Limitation of Liability
REPAIR OR REPLACEMENT OF THIS PRODUCT, AS PROVIDED HEREIN, IS YOUR EXCLUSIVE REMEDY. UWS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOST REVENUES, LOST PROFITS, RENTAL OF REPLACEMENT EQUIPMENT, DOWNTIME, DAMAGE TO PROPERTY, AND THIRD-PARTY CLAIMS, ARISING OUT OF ANY THEORY OF RECOVERY, INCLUDING WARRANTY, CONTRACT, STATUTORY OR TORT. NOTWITHSTANDING THE TERM OF ANY WARRANTY OR ANY WARRANTY IMPLIED BY LAW, OR IN THE EVENT THAT ANY WARRANTY FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL UWS TOTAL CUMULATIVE LIABILITY EXCEED THE PURCHASE PRICE OF THE DEVICE OR SERVICE. USE OF THE DEVICE IS AT YOUR OWN RISK.
Repair Time and Delivery
UWS will make reasonable efforts to deliver repaired equipment within the estimated time of delivery but does not guarantee that a repair will be completed within a specific time period. UWS shall not be liable for any failures or delay in service due to any cause beyond its control. UWS
You recognize that UWS is an independent, third-party repair company not affiliated with any original manufacturer or insurance company and that having your device repaired or worked on by UWS may void any manufacturer’s warranty or ability to utilize insurance providers. UWS is not responsible for any warranty that is considered void after repair services by UWS have been rendered.
. Responsibility to Pick Up Devices
Due to space limitations, UWS requests that you pick up your equipment promptly.
If equipment is left with UWS and is not picked up within 30 days after being notified by UWS that your product has been serviced, UWS will consider your equipment abandoned and may dispose of your equipment in accordance with applicable law. You agree to hold UWS harmless for any damage or claim for the abandoned property (as stated in the signed work order every customer receives before the repair process is initiated), which we may discard or recycle at our sole discretion 30 days from customer being notified that your product has been serviced.