Repair Warranty
We stand behind our work. Warranty coverage and duration depend on the repair performed and the replacement part used, and are confirmed in writing before work begins.
Our warranty promise
Warranty coverage and duration depend on the repair performed and replacement part used. Eligible repairs may include coverage for defective parts and workmanship, subject to inspection and written warranty terms.
The specific coverage and duration that apply to your repair are confirmed in writing before work begins. Water-damaged devices and batteries may be excluded or carry different terms unless otherwise stated.
Warranty does not cover issues that develop within the coverage period that are not related to the services performed or to the original issue or symptom diagnosed and repaired.
Any physical damage caused by the customer to the device will void the warranty.
Warranty does not protect against
After UWS repairs the device, the warranty does not protect against:
- Subsequent mishandling that causes the frame to bend, twist, or crack
- Water damage
- Too much pressure applied to the screen will damage the LCD, black-out, or produce vertical or horizontal line damage
- Subsequent accidental or purposeful drops
- Tampering with internal hardware
- Damage resulting from attempted customer repairs
- Software issues unrelated to the repair
- Jailbroken devices
- New damages unrelated to the original repair
- Any loss of data occurring as a result of the repair
What our warranty also doesn't cover
Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:
- Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair
- Existence of damage to the frame of the device, as noted prior to the repair
- Water damage
- Jailbroken devices
- Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. Your tech or repair specialist will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the reparability of your device
- A non-working, damaged, or severed home button / biometric scanner
Coverage terms
The warranty is valid only for the specific device repaired and the original customer; it is not transferable across devices or if the device is sold or given to another individual.
Service availability depends on your location, device, repair type, parts availability, and technician availability. Contact us to confirm before booking.
Warranty questions
Warranty coverage and duration depend on the repair performed and replacement part used. Eligible repairs may include coverage for defective parts and workmanship, subject to inspection and written warranty terms.